Terms and Conditions
Contact details:
Phone number: +421 949 443 035
Email: hello@bonoabruno.com
Bank Account:
IBAN: SK16 8330 0000 0023 0221 9533
BIC / SWIFT : FIOZSKBAXXX, FIO Banka
Payment Methods:
Credit Card through Stripe Payment, PayPal.
Contract Withdrawal:
You can withdraw from the contract within 14 days from receiving the goods. You then have further 14 days to send the unused product back to us to the address: Dina Lubentsova, Wolkrova, 1121/25, 851 01 Bratislava, Slovakia. We then have a 14 days period to refund your payment – but will do our best to process it immediately after receiving the goods.
Withdrawal Template:
“To: hello@bonoabruno.com
I hereby withdraw from our contract for the purchase of the following good(s): (product name, color, size)
Order number:
Ordered on (date) / received on (date)
Name of the customer:
Address of the customer:
Signature of the customer:
Date:”
Lead time:
I create all of my products to order. Orders are typically fulfilled in 2-5 business days. If there are any delays, you will be notified.
Shipping:
I usually ship orders by Slovak post with track. You will get track on email.
Shipping is free for all orders above 50 Eur delivered within whole of EU. Orders below 50 Eur cost 5 incl. VAT.
All additional custom’s fee shall be paid by the buyer.
The goods are delivered to the delivery address provided by the Buyer and the Buyer is responsible for providing a complete and correct address.
If the Seller is obliged under the Sales Agreement to deliver goods to the address specified by the Buyer in the Order Form, the Buyer is obliged to accept the goods upon delivery.
If it is necessary, for reasons attributable to the Buyer, to deliver goods repeatedly or otherwise as stated in the Order Form, the Buyer is obliged to cover all costs associated with the repeated delivery of goods or costs associated with a different delivery method.
The Buyer is responsible for making sure that the delivered goods were not damaged during the delivery process. If the package or its contents were damaged, the Buyer is responsible for reporting this to the delivery service. If defects in the packaging are discovered, indicating unauthorized intrusion into the consignment, the Buyer is not required to take over the consignment from the carrier.
Warranty:
Warranty period is 1 month. It applies to manufacturing defects. Damage done by improper use or accidents by the Buyer will not be considered as a warranty claim.
If the Buyer discovers manufacturing defects, he or she is expected to report them immediately after receipt to lebeddie@lebeddie.com, stating Buyer’s name, address, invoice number and a detailed description of the defect including a picture for better identification. Seller’s representative will contact the Buyer and will agree on the delivery method and the method of providing the Buyer with a product without defects.
In the case of a warranty claim, the Buyer reserves the right to choose either free repair of the product or free replacement with a new product. If the Buyer and the Seller agree, a refund appropriate to the severity of the damage can be negotiated.
If the product has been damaged by improper use by the Buyer and/or accidents, the warranty does not apply.
Lebeddie products are individually handmade, and the delivered goods may differ from the product images.
The warranty process shall be finalized within 30 days since the warranty claim has been made by the Buyer.
The invoice also serves as a document support Buyer’s warranty claim.
Entering an Agreement
The contract is concluded when the shop operator sends the goods or issues the invoice to the Buyer.
If a delivery of the ordered goods is impossible at the current time, the Seller will inform the Buyer about the delayed delivery time and the Buyer has the right to decide it they are still interested in the product.
Any and all presentations of goods placed in the Shop’s Web Interface are of informative nature and the Seller is not obliged to conclude a Purchase Agreement with regards to these goods.
The Shop’s Web Interface contains information on goods, including prices of individual products. Prices of goods include costs related to packaging, value added tax and all the relevant fees. Prices of goods do not include the costs related to the delivery of goods. Prices of goods remain valid for as long as they are displayed in the Shop’s Web Interface. This provision does not limit the Seller’s ability to conclude a Purchase Agreement on individually agreed terms.
To order goods, the Buyer shall fill in an order form in the Shop’s Web Interface. To complete the purchase, the Buyer must submit information in particular related to:
ordered goods (the Buyer “places″ goods into their electronic shopping basket in the Shop’s Web Interface),
the method of payment of the purchase price, selected means of delivery of ordered goods, and information on the costs related to the delivery of goods (hereinafter also collectively referred to as the “Order″)
Buyer’s contact information required for successful delivery of the order: name, address, e-mail, telephone number.
Before sending the Order to the Seller, the Buyer can check and modify the data placed in the Order, also considering the Buyer’s ability to identify and correct errors that occurred when entering data into the Order. The Buyer sends the Order to the Seller by clicking the “PAY″ button. Data provided in the Order are deemed to be correct by the Seller. After receiving the Order, the Seller confirms receipt to the Buyer by means of an email sent to the Buyer’s e-mail address as specified in the User Account or in the Order (hereinafter referred to as the “Buyer’s E-mail Address″).
Completion of the order is dependent upon confirming the Buyer has read the Terms and Conditions.
Purchase Price
All prices found on the website are final including VAT but excluding shipping costs, which are outlined below. The Buyer will see the final price including the shipping costs before finalizing the order.
The purchase price found on the website at the moment of order finalization apply.
Prices and Invoices
The prices on this website are final consumer prices and include VAT. Shipping costs are additional. The shipping costs are displayed to the Buyer based on the destination country of the order in the order form at the checkout phase.
To reduce environmental footprint as much as possible, the Buyer sends invoice only in digital forms. The full invoice is always sent once the order has been handed to the deliver service and the order is marked as finalized by the Seller.
Final Provisions
Contracting Parties have expressly agreed that any disputes that may arise out of the agreement concluded between them, disputes arising in connection to the agreement, including disputes related to its validity, interpretation, performance or termination, rights arising directly or indirectly from this legal relationship, matters of rights associated with the aforementioned rights, even if this agreement is invalid, revoked or withdrawn, shall first be settled by conciliation on the basis of the principles of honesty and good manners. If conciliation fails, disputes shall be settled in court proceedings before courts of the Slovak Republic under Slovak law.
In the event that the relationship established by the Purchase Agreement contains an international (foreign) element, Contracting Parties have agreed that the agreement concluded between them is governed by applicable legal rules of the Slovak Republic, in particular the Civil Code. This is without prejudice to consumer rights arising from the generally binding legal rules.
These Terms and Conditions may be changed or amended by the Seller. This provision is without prejudice to the rights and obligations arising during the validity of the previous version of the Terms and Conditions. Up-to-date wording of the Terms and Conditions is published at wilderoben.com.
The Buyer agrees to receive information related to the Seller’s services or business to the Buyer’s E-mail Address and agrees to receive commercial communication from the Seller to the Buyer’s E-mail Address.
The Seller can change these Terms and Conditions without previous notification.